CDHB-Hospital ward prototyping

Case Study: Craft brewing

I coached a team from a home brewing brand to take a user centred approach to product development by guiding them through the design research process. Read the full-hop case study

Case Study: Kiwibank ATMs

My research helped a bank shape it's future ATMs around what matters to it's customers. Read full case study

Insights from Nick’s Blog:

Respect, instinct and bedside manner.
My patient experience research toolkit from on-the-ward healthcare projects.

Games people play during user research.
How I use picture and word games to combat two annoying but universal truths.

Humble pie, served on a bed of chaos.
Being comfortable with chaos is a blessing in UX and design research...

CDHB-Hospital ward prototyping

Case Study: Craft brewing

Case Study: Kiwibank ATMs

Insights from Nick’s Blog:

Connect:

From the field: