User Experience & Design Research


Our Research Services
 

Research, not design

We specialise within User Experience, focusing on the research which informs great design through understanding of both business and customer needs.

Closer to reality than market research

Traditional market research collects opinions and listens to what people say.
We focus on the way people actually behave and think about your product, revealing insights to help plan and design for what they really want.

Services

Projects typically fall into one or more of these areas:

Ethnography

Understanding your customer in the context of using your product or service.

Discovery & Strategy

Building a design brief based on real customer needs.

Usability

Road testing your product to gain customer feedback.