A small but valued client list.
When you need to make an impact to a large team, it pays to bring a spade:
“We were looking for quality of insight and the story simply told. Nick delivered both in spades with an impressive ethnographic study.
Working with Nick on this project was a delight, and the output impeccable. Nick’s infographic alone is a masterpiece.
It perfectly framed the videos and workshops with over 100 directors and senior managers.
In my view this is as good as user experience research gets”
Troy Stanton. Insights Manager, SKY Television.
Insights from my research have been trusted by dozens of companies over the years, and my work usually comes to me by referral.
I work directly with product, marketing, brand, innovation and design managers and often include them or their team-members in research activities, to build their skills in-house.
I work with a small number of clients each year, enjoying the continuity of building on insights from previous projects.
Working with Nick:
Clients and colleagues tell me I’m good to work with, but I’m usually having too much fun to realise:
“Working with Nick was like riffing with a good mate in a garage band, lots of fun! Nick has a playful attitude to hard work and ultimately that translates into better results”
“Beyond his ability to convert chaos and confusion into organised clarity, Working with Nick was a really enjoyable experience”
“I really appreciate the way you move between being ‘part of the team’ to being objective and getting so much good stuff out of the respondents”
Product manager, SKY Television.
“Usually with someone of Nick’s calibre, you get the mandatory prima donna attitude; Not so with Nick, he was always positive, helpful, insightful and has a great sense of humour”
I’ve worked with projects across a broad range of industries ranging from physical and digital products to services and built environments.
Sectors I’ve worked in:
Food & Beverage
Public sector services
Sport / fitness
Video on Demand
Agencies I’ve worked with:
Better by Design (NZTE)
Flow Interactive (Now Foolproof)
London User Research Centre
What People Want