User Experience & Design Research


What do your customers want? How do they want to use it?

We help businesses understand their customers using qualitative research and a user-centred approach.

We deliver real world insights to shape products and services into great user experiences.

Our approach removes assumption from your design process using three main types of research:

Ethnography
Understand your customer in the context of using your product.

Discovery & Strategy
Build a design brief based on real customer needs.

Usability
Road test your product with target customers to gain valuable and actionable insights.

Find out more about working with us, and how our research works

 

 

 

Featured Case Studies:

Kiwibank ATMs

Our research helped a bank shape it's future ATMs around what matters to it's customers

Swiftpoint mouse

How we pointed a revolutionary laptop mouse in the right direction



Our approach informs better:

Products, Services, Built environments, Websites, Software, Handheld devices, Advertising and Interactive Media